Palazzo Grassi

mimi★★★★★★★★★★1.02 weeks ago

Very disappointing experience. I visited the museum with a guest and only discovered on arrival that the lift was out of service. As someone with mobility difficulties, this meant I could not access parts of the exhibition, including the upper floor. What made the situation worse was the way it was handled. I was initially told there was an alternative way to continue the visit, but was instead escorted back to reception and out of the building without being able to see the exhibition I had paid for. Neither my guest nor I were able to enjoy the full museum experience. I was also given conflicting information about obtaining a refund. First, I was told it could be arranged at another venue, then later informed that this was not possible and that I would need to submit a request by email. This caused unnecessary inconvenience and confusion. I was particularly concerned by the suggestion that visitors are not routinely informed about lift outages because staff may assume they can manage the stairs unless they ask for assistance. Mobility limitations are not always visible, and visitors should not be judged on appearance. Accessibility information should be provided proactively, especially when a lift is essential for accessing exhibitions. Communication was not the issue, as the staff member clearly understood English throughout our interaction. The problem was the lack of access, the inconsistent information provided, and the poor handling of the situation. Overall, I paid for an exhibition that I was unable to fully access. I hope the museum improves both its accessibility procedures and the way it supports visitors with mobility needs.

Ozge Ustundag★★★★★★★★★★5.07 months ago

The second venue of the Pinault Foundation, and just as impressive as Punta della Dogana. Also designed by Tadao Ando, it continues the same architectural language — calm, geometric, and elegantly detailed. When we visited, there was an exhibition by Tatiana Trouvé, whose stone pillow sculptures were mesmerizing. Entry was included with the Dogana ticket (€15 per person with the teacher discount). The blend of contemporary art and historical architecture felt seamless, and the visit ended right at closing time — a beautiful, quiet way to finish the day.

Bella Fási★★★★★★★★★★5.02 months ago

I really enjoyed this museum on my short trip to venice. we had the chance to see 2 exhibitions on view, both of which presented great contemporary art. the tickets were not so expensive and it was a delight to find out that the tickets are also valid to their other location, with another 2 exhibitions. the show of michael armitage was exceptional in our opinion. the staff was kind and the museum shop had some great postcards and posters! I recommend you check this out a lot, we went the beginning of april and it was not at all crowded. I also saw that they had special ramps to make all the rooms accessible! (we booked the tickets in advance but it seemed that this was not necessary altough practical)

walter van ruitenbeek★★★★★★★★★★5.0in the last week

Beautiful museum in a beautiful building.

Angela Lidder★★★★★★★★★★3.02 years ago

I have just visited the latest exhibition at the Palazzo Grassi - Chronorama: Photographic Treasures of the 20th century. The exhibition consists of hundreds of black and white photographs from the early 1900s to about the 1970s. Whilst I found many of the photographs interesting, especially those of models (so very different from fashion shots today) and building, sometimes I felt underwhelmed. The building is refined, the staff not so much.