Trunk (Hotel)

Caitlin Fuller★★★★★★★★★★5.0a month ago

Staying at TRUNK(HOTEL) CAT STREET completely exceeds expectations. The location is perfect , close to Shibuya, Harajuku, Omotesando, and Cat Street while still feeling calm and tucked away from the chaos of the city. What truly stands out is the staff. The front desk team is incredibly attentive, kind, and genuinely helpful in every interaction. Whether helping with reservations, directions, or recommendations, the service feels thoughtful and personal rather than transactional. The attention to detail throughout the hotel is seriously impressive, especially the housekeeping. The rooms are maintained flawlessly every day and always feel spotless, refreshed, and carefully arranged when we return. The hotel itself is beautifully designed; modern, stylish, warm, and uniquely Tokyo without ever feeling pretentious. It’s rare to find a hotel this design-forward that also delivers such genuinely exceptional hospitality. Easily one of the best hotel experiences I’ve had.

gary sells★★★★★★★★★★5.0a month ago

The rooms are very well organized and comfortable with a comfortable bed.. The shower is great. The toilet is unlike any we see in the US. So many functions! The hotel provides comfortable pajamas. The staff is very friendly and always willing to help. Turndown service is excellent. The pool is clean and good for swimming laps. The bar and restaurant in the pool area provide a great view over Yoyogi Park.

Violet Vane★★★★★★★★★★2.08 months ago

Previous guest of Claska and I have a big love for Ace Hotels. I thought this could be a similar vibe. Tbh, we paid a good amount of change for a weeks stay. The room had damp issues, I found myself paying $50 for a double serve of muesli in the morning, which was rough. The lobby was chaotic, not in a good way. My biggest issue was on departure, where we had already paid 100% of the cost for the room at the time of booking, only to be told we needed to pay the entire amount again (multiple thousands), as the initial charge was just a 'hold of funds'. This felt absurd to us, and I've not come across holds being used for entire cost of stay. It was also not indicated on our receipt of payment and felt super scammy. We were then treated in a hostile manner, as though we were trying to get out of payment. This was not an enjoyable holiday experience and there's no way I'd be staying again.

Keith Alleman★★★★★★★★★★5.0a year ago

We stayed here for the first night of our Japan trip and we loved it! The staff took note of my birthday from my passport and remembered us as we were heading out. They wished me a happy birthday and even gave me a small gift. Some reviews criticize the busy lobby, and if you’re looking for a hotel with a quiet lobby and no energy, this might not be the hotel for you. We found it vibrant and full of life, with smiling faces all around. Definitely one of the more memorable hotels of our visit and we will definitely stay again next visit!

Dominique★★★★★★★★★★4.08 months ago

I stayed two nights at this hotel (from Friday to Sunday), for the second time. The place remains as elegant as ever — the design is refined, contemporary, and full of character. My room was cosy, impeccably clean, and the bed exceptionally comfortable, hard to leave in the morning! The staff were highly professional, friendly, and attentive. I had dinner at Trunk Kitchen, and the meal was absolutely delicious. However, I was disappointed by the breakfasts. They are served at the table, as plated dishes that are far too generous. The salmon plate, for example, also included bacon, sausages, lard, and vegetables, too much, and an odd combination. On the other hand, the fruit, yogurt and granola plate was excellent, light, balanced, and very tasty. One downside during my stay: the hotel was hosting several weddings, which made the atmosphere quite noisy. The bar was almost inaccessible, and the usual calm, intimate vibe of the place was missing. Despite this, Trunk Hotel remains a beautiful address in Tokyo, stylish, comfortable, and supported by an outstanding team.