The Carlyle, A Rosewood Hotel

George Marneris★★★★★★★★★★5.0a month ago

The Carlyle Hotel can be summed up in two words: Class and Hospitality! From top to bottom and from front to back of house everyone was genuinely kind and happy to help. The staff was welcoming and treated our 4 year old like a king, showering him with prizes, little gifts, high fives and plenty of smiles! Madison king room was clean and welcoming, love the murals on the walls. Breakfast at the restaurant was a perfect start to our day. Omelette was executed perfectly, it was creamy and luscious, and the bacon perfectly crisp. Pancakes were hearty and delicious and the service was attentive. Easy to see why the Carlyle is such an iconic hotel with a rich history. And don’t forget to check out the piano bar, Bemelmans. Amazing vibe when they have live jazz music and top notch martinis!

Colleen Mcauliffe★★★★★★★★★★5.05 months ago

What an amazing experience! We wanted to experience a nice cocktail at the Bemelmans bar and we happened to arrive on an evening where they had artists in residence, and the bar was closed to patrons not staying in the hotel. However, Dante was amazing! Not only did he take the time to explain the circumstances, but gave us a brief history of the hotel, the hand painting by author , Ludwig Bemelman. Our time with him was a highlight of our trip and what a great experience he created for us despite being able to enjoy the bar that evening. It only motivates us more to stay there on our next visit. Thank you, Dante for an amazing introduction to the Carlyle and leaving a lasting impression on us. We loved our champagne the next day before our departure. Cheers to amazing service and a phenomenal experience.

Christita L★★★★★★★★★★5.0a month ago

I stayed at The Carlyle for a recent gala. First class service started the second you walk up to those revolving doors. Everyone was very welcoming and helpful. The moment you hit the lobby, the honeysuckle scent hits you like a wave of calmness. Checking in was very easy. I had booked a standard room, but it felt nothing like a basic room. The room was a very decent size, especially for NY. The bed was extremely comfortable and oh my, the bath robe! So incredibly soft and luxurious. I will definitely be booking the Carlyle again. Don’t forget to stop by Bemelmans for a classic cocktail and some late night jazz. It had a great crowd even for a Monday night.

allison h★★★★★★★★★★5.06 months ago

Our experience here was beyond explainable. The hotel it's self was beautiful! I have to eat gluten free and they had excellent gluten free options. My daughter doesn't have to eat gluten free and her food looked also looked delicious. While we were there, their was an illustrator drawing pictures of every group having tea. Her illustrations made are day and are precious. Our server and server captain was very attentive and polite checking on us daily, asking how the food was. Tea at the Carlyle was a magical experience and I recommend this.

Kimberly Solo★★★★★★★★★★2.03 months ago

I came here for two nights with my daughter and stayed in a room on the 12th floor with two twin beds. The room would not warm up due to the cold temperatures outside. The staff was very responsive and sent up a very kind technician immediately to make sure the heat was working correctly. They told us that due to the building being so old, there wasn't more they could do besides provide space heaters, which helped somewhat. Two and a half weeks after our visit I noticed red bumps on my body and experienced unbearable itching, particularly around my feet at night. After seeing my PCP and a dermatologist, I was eventually diagnosed and treated for scabies. My young daughter thankfully did not get it since we had two separate beds in our room, thank goodness. I had not traveled or stayed anywhere after my trip to New York and nobody else in my family has had any bites or symptoms. I called the hotel to inform them of what had happened. I did not ask for a refund, nor do I want one. I simply asked for a copy of the report showing me that they inspected the bed properly so this hell would not be experienced by future guests. They refused to send me any reports or any documentation at all proving they remedied the situation in the room. They simply stated via email "an outside company tested the room 1212 on Saturday and the results were negative for all biting bugs."