Ace Hotel Brooklyn

Rosanna Henry★★★★★★★★★★3.0a week ago

The location is superb. Easy access to the subway, stores and to the Bridge. The hotel itself reminded me of my college dorm. Mid century modern furnishings that look tired, not a lot of amenities and people in hoodies with their macbooks. Lamp broken in our room, wifi went down for a few hours, room service that I had to go down to the restaurant to collect, and genuinely whilst the staff were lovely I just couldn’t love the place itself.

Jessica Holmes★★★★★★★★★★4.03 weeks ago

Stayed at the Ace Hotel for two nights for my daughter‘s wedding. It was a great space, in a great location in terms of the wedding venue. In general the hotel was super welcoming. It definitely has a vibe! The room was nice, bed was super comfortable. It’s New York City priced so you have to bear that in mind but all in all, it’s a great choice!

Megan Schall★★★★★★★★★★5.0a month ago

Very nice rooms - comfortable, well-equipped, and clean. Even the smaller rooms feel spacious, and I especially appreciate the blackout curtains and fridge in room! the whole hotel has a very cool vibe, the amenities are nice, and the staff is very friendly and helpful. I don't usually like staying in hotels, but I genuinely look forward to staying here!

bowie brewster★★★★★★★★★★2.03 months ago

Atmosphere was lovely, architecture is very nice. I did order a pizza and they forgot about it. Also I requested some toothpaste to the room and they forgot about it too. Also i booked via airbnb and there’s a hidden “destination fee” of 40$/night i heard about only at checkout. I booked a lot of hotels via airbnb in the us and Europe and never had that before so that was quite a disappointed.

Tool Tul★★★★★★★★★★2.03 weeks ago

I was very disappointed with my stay at Ace Hotel Brooklyn. As a branding designer, I had long admired Ace Hotel as a brand with a strong identity and a thoughtful sense of place. I chose this property expecting an authentic Brooklyn experience that matched the brand's reputation. Unfortunately, the actual stay fell far short of that image. First, I booked the ADA Medium room based on listing photos that clearly showed a sofa. The room I was assigned did not have one. When I raised this at the front desk, the staff did not acknowledge the discrepancy or show any real empathy — I felt I had to justify what was a reasonable concern. The service throughout felt indifferent. At checkout, the staff presented the invoice without explaining the charges, and I had to specifically ask for a breakdown. For a hotel at this price point, I expected clearer communication and more attentive service. The in-room bottled water turned out to be $8 per bottle, which we only confirmed after the fact with the amenity staff. A $16.77 charge later appeared on my card, matching two bottles plus tax. After a long international flight and a late-night arrival, being charged for water without clear notice was a poor first impression. The gym was noticeably smaller and more dated than the brand image suggests. The lobby and common areas had a stylish atmosphere, but the overall guest experience did not feel as considered or welcoming as the Ace brand implies. The most frustrating issue was the deposit handling. A $300 hold was placed on my card at check-in. After checkout, the hotel confirmed in writing that the remaining hold was released on April 30, 2026, and provided an approval code. However, as of May 27 — well beyond the 10–15 business day window the hotel itself cited — the full $300 authorization is still active on my card. The hotel's written statement and the actual status of my account do not match, and resolving this has required repeated contact with both the hotel and my credit card company. For an international guest, this kind of unclear deposit handling and lack of follow-through is genuinely stressful. The gap between the Ace Hotel brand image and the actual guest experience here was significant. I would not stay at this property again.