Maison de la Luz

Dani Fuchs★★★★★★★★★★5.03 weeks ago

This hotel was such a delight! What an amazingly curated collection of decor, comfortable rooms, food & drink options, access to great amenities (tropical rooftop pool oasis next door), and excellent location. The staff was very helpful and friendly, the breakfast was delicious, and we loved the wine & cheese hours. Don't forget the screen access to the speakeasy bar next door, which was a special touch. There were also little moments that felt extra special such as the nightly turn down with mini macarons and fresh water each day. The hotel felt like a quiet retreat amidst the liveliness of the city. Comfortable bed, high ceilings and soaking tub awaits you after a day and night of fun. It was also directly near the St. Charles car line for easy access and walkable to the French quarter. Go ahead, splurge--it's worth it!!

Rod Kempkes★★★★★★★★★★2.0a month ago

While the location is excellent and the staff is courteous there were a few major disappointments. With a luxury king suite and Jazz Fest prices, we did not anticipate addressable issues that detracted from our overall satisfaction. Our room was room 10 which overlooks Lafayette street. Between 430 and 630 am each morning sleep is not possible as a plethora of deliveries from loud beeping trucks parade down the street. I was told there were no other rooms available. Our bathroom sinks did not have hot water. Was odd as the shower had hot water but not the sinks. My wife informed the front desk but we never received any follow up. Each day we requested the room be serviced, yet evidently that did not include replenishment of the toiletries. We had to go to the front desk for those. If you would like to workout or swim you are told to cross the street to a “sister hotel”. Lastly, early check in was not available and my request for a late check out after our third night was denied. I was politely but firmly told that due to 35 checkouts an extra hour was not possible. Again, great location and courtesy staff but the expectation and reality of the experience were not close.

Asuka Langley Soryu★★★★★★★★★★4.06 months ago

The service at this hotel feels warm, welcoming, and genuinely hospitable, yet still professional and respectful of your space. I really appreciated that balance. However, there was one thing I wasn’t happy about: when I did the pre-check-in on the app, it showed that I had been upgraded to a one-bedroom king suite. But when I actually checked in, I was given a premium king room instead, and the front desk never mentioned the downgrade. I think this should have been communicated. The hotel itself is small, but it has everything you would expect, and you can tell they’ve put a lot of effort into the details of the rooms. Everything is well maintained, and the amenities are thoughtful and high quality.

M G★★★★★★★★★★4.04 months ago

This is an exceptionally beautiful hotel and I really enjoyed my stay once we got a broken heater situation fixed. The next morning some of the lights in our room stopped working. Maintenance issues happen, not their fault. The soaking tub is really nice. Large plush towels, but stiff unusable robes. Comfortable bed and pillows. The streetcar goes by at night, but it's not like a screeching train. I found it soothing. There is no in-room coffee, but they do deliver a thermos of coffee to your door at the time of your choosing. Mine didn't get delivered at the set time, but they brought it right up when I called to asked about it 30 minutes later. It's an alcohol forward hotel. We were offered free drinks more than once (while waiting for our room to be ready and then while waiting for the heater to be fixed). We are several years into sobriety so we couldn't accept. Any sort of non-alcoholic option, especially during evening reception would be an amazing addition. I saw what looked like tea out in the afternoon but it was empty. Globalist benefits were honored. We received a room upgrade, late checkout, and breakfast. The breakfast room is gorgeous. The in-house hot sauce was amazing over eggs. Some of my potatoes were still half raw, but I'm positive they would have fixed it if I had asked. I can't overstate how beautiful it was. But we did joke the entire stay about staying next door in the Barnett just so we could have a water refill station. Ha ha. I was just so thirsty and so cold for a several hours but nothing a couple hot soaks in the tub and a space heater they brought up can't fix (:

Shehzad Ahmad★★★★★★★★★★2.05 months ago

Not a 5 star hotel and not worth the price. I stayed here at the end of December 2025 and it was not a good experience. I booked the hotel because the pictures on the hotel’s booking site showed a bathtub for the room I booked but it turns out that only some rooms have a tub. That is very deceitful marketing. The hotel likes to mention they have evening wine and charcuterie but, when we went down to try it, there were no wine glasses and the charcuterie tray was a 12x6 plate that was already picked over. The next morning we were awoken but a phone call to the room telling us our latte had been delivered. We did not order a latte however so that was an unnecessary early wake up call. When we got back later that day we found that the cleaning staff had taken our dirty towels but did not give us any new towels. I phoned the front desk to ask for some and was told they were on their way. 30 minutes later still no towels so I went down to the lobby to get some. I was told they would bring them to the room instead. 15 minutes after that a hotel staff member unlocks the room door without knocking or announcing themselves. There is not good soundproofing on the windows so you will hear the streetcars and morning trash trucks. This might have been a good property before Hyatt took it over but it isn’t work the money now.