Al Bustan Palace, a Ritz-Carlton Hotel

Marc Smith★★★★★★★★★★5.03 weeks ago

We had a wonderful stay at the Bustan Palace. A very impressive building, riom was lovely and the staff were the highlight! So lovely. Pity the hotel closes soon for extensive renovation, look forward to an invite for the reopening! Only down side was that two of the restaurants were closed but this is understandable as the whole hotel will close soon. We enjoyed the absolutely amazing breakfasts and relaxing by the pool or on our balcony. We had room service dinner and it was delicious, a welcome break from our busy day. Lovely touches for our little girl on arrival, the build you own cupcake, teddy and entertainment pack. Very glad we came

MJ★★★★★★★★★★5.02 months ago

I’m went for a massage and my husband took the kids for a pool day. Initially we thought the prices were on the higher side for a pool day but when you realize the extent of the kids area (with a zip line, a small water slide, slash pad, beach access, rolling lawns and 2 pools - with a good portion of the rate redeemable on F&B) it was great value. The kids loved putting their towels down on the soft grass under the huge shade trees. They had an absolute ball, playing for hours. We had lunch together next to the pool, the food was okay but the service was exceptional! The staff were friendly and attentive. The massage was, without hesitation, the best I have ever had!!! Do yourself a favor and try the 80 min Balinese massage. Go early to enjoy the ladies only private beach next to the spa, the sauna, steam room etc) The spa is stunning - you will want to spend the entire day there. There was attention to every detail, perfect relaxing music at perfect volume, beautiful flower arrangements in the bowl under the bed’s face cradle, adjustable massage tables expertly worked by the therapist to ensure max comfort throughout, mandalas to colour in the recovery area while you sip your ginger tea after your massage and warm smiles everywhere. I honestly did not want to leave… and am already making plans to go back. Another thing we loved was that the prices on the menus all already included the various taxes and service charges …. So no surprise at the end.

James S★★★★★★★★★★3.03 months ago

Currently here in a suite 752. Have a walking disability. Staff are great, but facility is not. Examples: three steps up to lobby, no ramp or hand rail. Kids pool steep slope with no handrail. All toilets in beach are up steps. Ordered twice from family pool for lunch and service is absolutely awful especially given price of food. First time took almost 2 hours to get served. Second time had to turn waiter away we had waited so long. Third time waiting over an hour. Walking is not easy for me.

D P★★★★★★★★★★5.04 months ago

An incredible stay at an incredible hotel. Can't praise the staff enough for looking after our every need and the property and location speak for themselves. The breakfast was filled with numerous choices and we had the pleasure of dining during the seafood night which was truly delicious. The spa and beach facilities were also very good, there is nothing negative I can say about this hotel and we are already planning our next trip back! Thank you once again to the whole team!

EYE OF HORUS★★★★★★★★★★2.03 weeks ago

This hotel is very old bathrooms flood! I witnessed a cockroach in the room I wonder is it from the dine in service cart I don't know?! Anyway going to renovation soon however their service is very sad for a 5 star hotel their service is deteriorated the last 2 years now their service is lower than a 4 star hotel in my opinion. Their lobby service is poor & facilities very limited. Hope after full renovation it will go back to its well reputed service. Nawaf the receptionist is an amazing guy and professional. The filipino late night dine in server is very good and friendly. Jenny the day lobby waitress is kind and professional. Housekeeping staff is ok but not as good as before. Rooms service her name is Nan is very rude and unhelpful for a cup of tea to the lobby takes her 25 minutes to deliver!!! I forgot my swimming suite on the terrace i called them to retrieve it they said they don't find it!? I hope they didn't steal it?