The Westin Palace

Nano★★★★★★★★★★5.03 weeks ago

The Palace Hotel Madrid was the perfect way to begin our trip in Spain. Even though we stayed for only one night, we had such a wonderful experience from start to finish. The hotel was absolutely beautiful, very elegant, and everything was spotless and super clean. What made the stay even more special was the staff — everyone was incredibly kind, welcoming, and helpful at all times. From check-in to check-out, we really felt comfortable and well taken care of. The atmosphere of the hotel was calm, luxurious, and relaxing, exactly what we needed after traveling. The location was also excellent and made it easy to enjoy Madrid right away. We truly wish we could have stayed longer and would definitely love to come back again in the future. Highly recommended for anyone visiting Madrid!

Angie L★★★★★★★★★★5.06 months ago

The Palace Hotel in Madrid is stunning. The room feels genuinely luxurious beautifully designed, spacious and thoughtfully detailed. The bedding is exceptional, easily one of the most comfortable hotel beds I’ve slept in. In-room dining was also a highlight. I ordered it a couple of times and both experiences were very good, with food that matched the hotel’s overall quality and attention to detail. The bathroom is equally impressive, combining classic elegance with modern comfort. Everything feels polished, calm, and indulgent without being over the top. Overall, a beautiful hotel that truly delivers on luxury, comfort, and consistency.

Xiang★★★★★★★★★★5.06 months ago

I stayed in this hotel during a business trip with a very large group. Managing such a big group is not easy, but the hotel did a very good job and everything went very smoothly. The hotel facilities are really beautiful and impressive. You can see they take good care of the place. The breakfast is something you should not miss, with many choices and very good quality. The people in charge of the event halls were very kind and helpful, especially Sonia, who was always polite and welcoming. I also want to mention the bellboy who helped us with the luggage, his name is David M. He was very friendly, very patient with all my requests, and always helped me with a smile. I would also like to thank the doorman, Solon. He was very kind and always greeted us warmly every time we returned to the hotel, making us feel welcome and comfortable. Overall, this was a very pleasant stay for a work trip. I am very satisfied with the experience and would recommend this hotel to other business travelers and groups. 谢谢你们所做的一切 (Xièxiè nǐmen suǒ zuò de yīqiè – Thank you for everything

w lee★★★★★★★★★★2.03 weeks ago

The rooms were extremely small and poorly designed for the points used to stay there especially for a 5 star hotel. For example bathroom and toilet doors obstructed each other and got in the way. Asked for upgrade as bonvoy platinum members and was told not possible since rooms were adjoining even though we had asked for adjoining or adjacent rooms. Table service at breakfast buffet was poor at best. Used plates stacked up without being cleared and had to look for someone each time to try get coffee refills. Concierge and bell service was however very good but remainder of staff frankly somewhat cold. Location good and central to all of the tourist sites. Overall experience and quality definitely not up to usual Marriott standards.

McKinley Keener★★★★★★★★★★5.04 months ago

We stayed here for five nights and loved it. The room was beautiful and spacious, service was prompt and impeccable. And it was in a great, safe location. We walked everywhere. We enjoyed our nightly night caps on the rooftop terrace. What a hidden jewel. We will be back!