Hotel URSO

Deneen Allen★★★★★★★★★★5.02 weeks ago

Lovely hotel in a fabulous location in central Madrid. The team went out of their way over several days to assist us with our lost luggage, and also retrieved a small item we left behind. Excellent service and beautiful place to stay. Thank you especially to Jorge, the front desk team and concierge. You are true professionals. We’ll see you for our second stay in a few days.

Vivian Winters★★★★★★★★★★4.0a month ago

We just wanted to give future travelers a heads up about the pool situation. We stayed at URFO Hotel & Spa for 2 nights. One of the reasons we chose this hotel was because the booking information listed an indoor pool as one of the amenities. At check-in, we were not informed that pool access required a reservation. We only found out after showing up at the pool and being told that appointments were required. We then made a reservation for the next day, only to be further surprised when we were informed that our room did not include pool access and that there would be an additional charge of €38 per person (a few bucks less for children) for 45 minutes of use. This felt extremely misleading. Advertising the indoor pool as a hotel amenity without clearly disclosing the significant extra fee during reservation requirement, and limited access is deceptive. Also, this was not really a pool, but a small water circuit. Had this been made clear during the booking process, we would have been able to properly evaluate whether this hotel met our needs and whether we wanted to stay there at all. In addition, the bathroom had major water regulations/temp issues. Whenever someone flushed the toilet or used the sink, the shower water would suddenly become extremely hot, which felt unsafe.

Erika Gallucci★★★★★★★★★★5.08 months ago

This is a truly beautiful historic hotel with modern amenities. The staff is exceptional, the food in the dining establishments is delicious and the rooms are spacious and well appointed. Sarah in the breakfast dining was a standout - she treated us each morning with a warm welcome, remembered what our breakfast favs were and was so efficient and truly a pleasure. We looked forward to seeing her each morning! She is truly a gem and an important asset to this amazing hotel!! Thank you all for a wonderful experience! My heart belongs in Madrid so who knows - I might be back!!

L Birmingham★★★★★★★★★★5.0a week ago

I've been to hotels in many countries across the globe. Urso Hotel and Spa in Madrid is certainly one of the best in the world and if I have the opportunity to spend time in Madrid again I would certainly welcome the opportunity to stay at this hotel. All the staff that I met were excellent but the Concierge went above and beyond and deserves special mention for the quality of service!!

Fred Smith★★★★★★★★★★5.05 months ago

Being from New York City, where standards for service, food, and hospitality are exceptionally high - I was very impressed with the URSO hotel. The location is ideal, the staff truly exceptional- warm, attentive and effortlessly professional. The food was excellent, the waiters thoughtful and polished, and the concierge remarkably knowledgeable & helpful. It’s a rare hotel that gets every detail right, URSO does so with genuine Grace & hospitality.