Orsa & Winston

cassandra thomas★★★★★★★★★★1.05 months ago

This is probably the only time I have ever given a truly terrible public review for a restaurant that I have visited. I simply cannot understand how on earth this place could be considered a Michelin starred restaurant when your service began with an empty restaurant and a host telling you “sit wherever you want” No explanation of the entire menu. It’s normal to receive a menu card vaguely explaining what the courses will be but then the waiter is meant to explain what actually goes into the dish. Wine list also not at all explained. Open kitchen and absolutely no evidence of any cooking being done except for the main course. 3 of the first dishes were served within 15 minutes. All courses were lukewarm and preprepared The extra course was vaguely explained so we added it for 49$. While promising at first, also cold. I have visited Michelin starred restaurants around the world and this is the only time I have felt compelled to leave a review. I feel horribly for people who would look at the glowing reviews of this restaurant and choose it as a special occasion restaurant. We did not complain in person as it was clear the staff who were working there had nothing to do with the kitchen For a meal that cost us almost 500$ with tip this was probably the worst dining experience I have ever had in the USA Also who calls petit fours two freezing cold cookies on a frozen plate? We really wanted to leave as much as the staff did at that point. As for Michelin starred presentation, I’ll leave it up to you to judge.

Howard H★★★★★★★★★★5.04 months ago

A very small restaurant in downtown LA, serving creative seafood with a hint of Japanese and Nordic favor. The omakase menu said to have five courses, but it’s actually eight. fishes were prepared beautifully, what’s very refreshing and delicate taste. Surface is also amazing with the open kitchen, so you can kind of smell the food as they’re cooking it over one of the best restaurant in Los Angeles.

Harry Hu★★★★★★★★★★3.03 weeks ago

Food was great for the price point, but the service really needs improvement. Having a high ego just because it’s a Michelin 1-star restaurant isn’t the right approach to hospitality. When I mentioned that one of the dishes was too salty, the response was simply to take the dish away and say that it had been on the menu for over a year and that I was the first person to complain about it. The interaction felt dismissive and judgmental instead of welcoming feedback professionally. Another issue was that the server got into an argument with the table next to us. Rather than de-escalating the situation, the conversation kept going and created an uncomfortable atmosphere for nearby guests. No apology or effort was made afterward to acknowledge the disruption to the dining experience. The food itself was enjoyable, but service and professionalism are just as important as the dishes being served.

Nathan Hodson★★★★★★★★★★5.02 weeks ago

An approachable take on an omakase experience. It feels very relaxed, but the service is on point and the flavors live up to the Michelin billing

Jen★★★★★★★★★★5.0a year ago

4.5/5 stars This Michelin star restaurant offers a 5-course tasting menu ($150 per person), but they added some extra dishes, which was nice! Overall, I enjoyed most of the dishes, except for the vegetable dish since the sauce was way too overpowering. Also, some of the dishes tasted too buttery, but they were still edible. The cornbread would have been better if it were hotter. The lobster pieces in the pasta could have been more tender. I think my favorite dishes were the scallops and the snapper. Service was great. The dishes came out quickly