Hanoi Backpackers Hostel

Le Luu★★★★★★★★★★1.04 months ago

Bed bug alert!!! We planned to arrive in Hanoi in the early morning on an overnight bus so we emailed the hostel to see if checking in early was possible. They said with a fee we could check in early and that our room would be available. When we arrived we were met with the reaction that we were asking for too much when they were the ones that confirmed we could check in early. They mansplained that they had to clean the room before letting us check in and that the availability of rooms are always iffy in hostels as if we had never been to one before. They kept repeating that check in was at 2 as if we didn’t know that in the first place, hence the email asking for EARLY CHECK IN that they already CONFIRMED. The lobby furniture was gross and looked like it had never cleaned before. The private room shower has terrible water management. One shower flooded the whole place. Mold and grime everywhere. Anything plugged into the walls would not charge or fall out of the socket. The place is in the at Beer Street so a little noise is expected, however it was too noisy from the other guests in the hostel as our room was on the eighth floor which was the only entrance to the rooftop bar. Constant noise from people coming up and down the stairs and being rowdy. The walls and windows have zero soundproofing. Was just going to gloss over these details until we found a BED BUG. Killed it and took pictures of the blood that smeared all over the blanket and showed it to the front desk. They laughed at us saying there was no way this was a bed bug and that they could have just changed the sheets for us. If this is how they deal with bedbugs, I’m sure that there are multiple rooms here with bed bugs. Their attitude was never apologetic both times we had a problem. The refund offer was pitiful and one of rudest interactions I’ve had with any hostel staff ever. DO NOT STAY HERE. if u really don’t care about bed bugs or cleanliness, give it a shot i guess.

Mattia Trevisan★★★★★★★★★★5.03 weeks ago

Best hostel in Hanoi! Really nice vibes!!! The rooftop bar on the 11th floor offers a beautiful panoramic view of Hanoi from above! 100% recommended!!! Cheers to all the volunteers and staff!!! (Ps. Don't forget to say Hi to Cheddar!!! 😺🧀)

Justin Guzzo★★★★★★★★★★5.04 months ago

Hands down the best rooftop bar I’ve been to! The vibe is unbeatable — chilled during sunset and electric at night. Amazing panoramic views, affordable drinks, and a super social atmosphere that makes it easy to meet travelers from all over the world.

declan wheeler★★★★★★★★★★5.02 weeks ago

The most friendly people and super easy to talk to, Louise and Marie were really helpful at the bar. They even have a shot competition, they also have cats at the bar. Super chill

Weston Rynn★★★★★★★★★★5.02 weeks ago

George is the best bartender in town. Quick , slick, and efficient!! Just overall a stand up guy. The rooftop is sick as well!