Suites Malecon Cancun

Garry Borgacci★★★★★★★★★★5.03 months ago

We have now stayed at Malecón Suites for the third time, and it continues to exceed our expectations every single visit. We typically stay for two to three weeks at a time, and it truly feels like a home away from home. The location is absolutely perfect — centrally located and just steps away from everything you could possibly need. Being right along the promenade with breathtaking views of the Cancun ocean and lagoon makes every morning and evening special. We always book the two-bedroom suite, which is fantastic. The full kitchen is extremely convenient for longer stays, the layout is spacious and comfortable, and the views from the suite are simply wonderful. It’s ideal whether you’re staying for a few days or a few weeks. The service is consistently excellent — friendly, professional, and attentive. The property is safe, clean, and very well maintained. For the value, you truly cannot beat it. It offers great comfort, incredible views, and a prime location at a very fair price. We will absolutely continue coming back. Highly recommended!

Susanne Sunde Bakke★★★★★★★★★★4.06 months ago

I stayed alone at Suites Malecon Cancún and experienced the property as safe, quiet and well maintained. Daniel welcomed me on arrival and was very friendly and helpful, which made check-in smooth. The apartment was spacious, clean, and fully equipped. The location next to Plaza Las Américas is extremely practical with taxis, food options, pharmacies and shops right outside the building. The internet connection in unit 401 was excellent, with a hybrid setup (fiber + coax) that provided stable and fast coverage throughout the stay. Security in the building is solid, and the Wi-Fi performance makes it suitable for work as well. A very good choice for solo travelers, couples, and longer stays. Susanne, Norway

Brandy Talge★★★★★★★★★★1.03 weeks ago

I would not recommend staying at Malecon Suites Cancun. The suite was very rundown and not well maintained. One of the biggest issues was the lack of hot water. We had four adults staying there, and because the hot water would run out immediately, not everyone was able to shower properly. There were also ants in the kitchen, which was very unpleasant. The furniture was in poor condition — whenever you sat on the couches or chairs, they would sink in badly and felt worn out. On top of that, it was very difficult to get in contact with property management from the room when we needed assistance. Overall, the property did not match expectations, and the stay was disappointing.

Spot Hunter★★★★★★★★★★4.03 months ago

Great location in the middle of downtown, the staff is amazing and I felt safe everywhere . You have everything you need for a comfortable stay, however, you will not be close to the beach, be prepared with an extra budget if you need to spend some days at the beach and knowing Spanish is a plus since you will have a local experience a bit far away from the confort_hotel zone

zeropada★★★★★★★★★★3.04 months ago

Stayed here for the first time recently and overall, wasn't too impressed! The biggest advantage of this hotel is having a huge shopping mall within a walking distance with a private entrance. Mall has everything including a grocery store and foot court. The main Hotel Zone is also within a reasonable driving distance. Hotel asked for $100 or equivalent in Pesos and in cash. Not sure if this is mentioned anywhere when booking. Checking into my room, I found multiple long hair on the bed sheet. AC was not working so had to call somebody to have it started. Room had microwave and fridge which is always great to have. Room also had a coffee maker but there was no coffee! Every hotel, even the cheap ones, when coffee maker is provided, always provide at least one sachet of caffeine and decaffeine coffee. I guess not this hotel. There is no point of providing coffee maker without any coffee and I think they should take it out from the rooms. It was cold during my stay here. I tried to run the heater but it was not running. I went to the front desk and was told they don't have any heater in the whole hotel as the cold weather is unusual for Cancun. While I can understand the odd weather, I didn't understand of not being prepared for such odds! Specially this is a huge hotel, not cheap, and it does charge decent amount. I had to ask for extra blanket and was still cold! Another set back when I ran the hot water and it was all cold. Had to complain for it to be fixed as well. Also, room walls were thin and you can hear your neighbor if they are loud. In-person customer service was good and had no issues with it. Overall, they need to at least provide heater in all rooms. I may or may not stay here next time.