Where to stay · Boutique/mid-range
Aloft Cancun
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Direct hotel booking is on the way — for now this opens a web search for rooms & rates.
View on mapCool lodging offering a modern restaurant & a bar, plus a rooftop pool & a spa with a sauna.via Google
A practical, modern base near nightlife and transport, with less commitment than a full resort. It is useful for travelers who want to move around easily.
Reviews from Google
Be very careful when booking! Being in hospitality myself, I know that booking via the direct website is better for the hotel, instead of booking through booking.com, as hotels pay between 13-20% fees to booking.com. So I usually book via the hotel website in order to do them that favor! Well, turns out the VERY FIRST website that pops up is a fraud website. So @ALOFT Sales department, I think you should pay google some money to show up as FIRST website instead of leading customer through some fraud website. I was shown a rate of 109 Dollars per night, which I booked. As I continued to the payment process, I authorized 109x3 (as we stayed for three nights) plus a tax recovery charge of 93 dollars. However, once the payment was authorized and payment went through, my banks instant notification shows me a paid amount of US$566.93. I received the confirmation of the booking only hours after booking AND PAYING! Only in the confirmation email, that I have received 5 hours after booking, a service fee of 145 dollars is stated. I have never authorized that amount. This is an absolute rip off! I mentioned this at reception, still believing that I actually booked through their website. The only thing they said is that I have to contact the agency and they can’t to anything. What kind of customer service is this?! it was very rude, they basically didn’t care at all about our issue. They should at least care for their customers. With 145 dollars more we could have booked a way nicer hotel, and next time we will. There was dark random HAIR all over the place (shower, sink and bed!!!), it was so dirty and disgusting. The smell in the hallways is nasty, I cannot even describe it. We had an open bar included, which is ridiculous, because it’s nowhere stated in any booking and we didn’t even want that. Drinks are from plastic bottles that give massive headaches. The roof top bar is the poorest thing we’ve ever seen. The roof top itself is gigantic while there are not tables whatsoever, we counted 9 chairs and 11 “sunbeams”. It’s very poor. The pictures that you see on google are not at all what it’s like. The only nice thing was the guy making the drinks on the rooftop, he is absolutely great. And the concierge who we booked a tour through, Alejandro.
Scam! They take a deposit and once you leave the hotel they claim you caused damage so they can keep it. I have always respected the premises and this is the first time this has happened to me. They say the sheets were stained and they couldn't get them clean. The sheets were clean when I left the hotel. Don't be fooled!!! What's more, you pay for an "open bar" option, but when you arrive during the bar's opening hours at the weekend, they say that it is closed on an exceptional basis. Avoid this place.
My experience at the Aloft Cancun was not just disappointing—it was deeply disturbing and, frankly, unacceptable. I stayed there on February 27, expecting a standard level of safety and professionalism. Instead, I was attacked multiple times by the same individual—once in the hotel hallway and again in the driveway. This wasn’t a minor incident; it was serious, frightening, and something no guest should ever have to endure. What makes this situation far worse is how the hotel handled it afterward. When I attempted to file a police report to protect myself and pursue justice, I asked hotel management for access to their surveillance footage from the hallway and driveway—clear, critical evidence that could support my case. They refused. Despite acknowledging that cameras were present, management hid behind “hotel policy” and declined to provide anything that could help identify or hold my attacker accountable. The message was loud and clear: protecting their image mattered more than protecting their guests. Because of their refusal to cooperate, the person who attacked me walked away without consequences, while I’m left dealing with the aftermath—physically, emotionally, and legally. Yes, the rooms are clean. Yes, you’ll get plenty of towels. But none of that matters when your basic safety is treated as optional, and when the hotel won’t stand by you in a moment of crisis. If your safety—and the assurance that a hotel will support you if something goes wrong—matters to you, think very carefully before staying here.
The location is good, but the experience did not match the price. We were given two complimentary bottles of water upon arrival, but afterward were required to pay for water—even though the resort advertises an open bar. The upstairs pool area was closed with no prior notice. Additionally, while the room has a smart TV, streaming services are disabled, leaving only local channels available. My view from my balcony is a guess a landfill because it’s filled with trash. For the amount charged, I would expect complimentary water, access to advertised amenities, and the ability to stream content. You can’t really control the view. The most disappointing part was the attitude of one employee, who made it clear that these issues were “not his problem” and showed no interest in helping. Definitely wouldn’t recommend this hotel.
We arrived at the hotel after an 18-hour journey. When we first arrived, they asked us to pay an additional $100 beyond the price we had booked. After a long argument, the front desk clerk agreed to honor the original price we had confirmed. He asked for a $100 security deposit, but they kept the money, claiming that we had soiled the bed sheets. The room was not cleaned even once during our four-night stay, and no clean towels were provided. After I begged at the front desk and paid the cleaner $20, she finally agreed to clean the room after four nights.