Four Seasons Hotel One Dalton Street

Mark Leiman★★★★★★★★★★5.04 months ago

We spent a long weekend at The Four Seasons in Boston. One of the nicest hotels we’ve ever stayed at while we were there, my dog, Annie was given, from Neoteric brands, peanut butter and blueberry dog treats. My dog is a very poor eater because she’s a rescue. These are the first treats in a long time that she absolutely loved. I ordered these traits from the source because it is so hard to find something that she loves. I think you and The Four Seasons for this wonderful trip.

Brianna H★★★★★★★★★★5.03 months ago

Had such an amazing stay here this past weekend. Everyone was very welcoming towards us. The receptionist for the spa was truly a delight and made our experience that much more enjoyable. Definitely will be staying here again!

njoud mohmmad★★★★★★★★★★5.06 months ago

Absolutely loved my stay at Four Seasons Boston. Everything was wonderful the service, the comfort, and the overall experience. A very thoughtful birthday surprise with a cake truly made my day and meant so much to me. The location is perfect: just a few minutes’ walk to a nearby mall, with great restaurants and lovely cafés all around. Such a beautiful stay from start to finish. I’m already looking forward to my next visit to Boston and staying here again.

James Faulkner★★★★★★★★★★5.02 months ago

Great hotel. We had 2 adjoining rooms , with one a corner suite. Fantastic views, gym, rooms and service was also good, especially the guys out the front. Probably the best gym on our 5 week trip which also included 5 four seasons hotels. The hotel had 2 restaurants downstairs , a Japanese and a more traditional restaurant, both good , but pricey without being great. The location was also good with plenty to see nearby. Highly recommended

Gholson Lyon★★★★★★★★★★4.02 months ago

I am on Day 4 of a 5 night stay, leaving tomorrow. I came to Boston for the Museum of Fine Arts and other amazing museums, along with the location in Back Bay near the Amtrak station. So, the location of Four Seasons One Dalton Street is really fantastic, and the building is very nice and relatively new. There is nice art throughout the building, although not at any stunning level, unlike some other Four Seasons and other top-tier hotels. For me, the service has been substandard for reasons that I cannot explain, including missing items in the Spa lounge and dysfunctional coffee machine there, along with items not working in the hotel room (like the bathtub drain, which took two attempts for them to fix). Simple requests like trying to have some cold breakfast items delivered to my room at 1 PM, somewhat later than typical, somehow were not understood, nor acted upon, and then, after discussion with assistant manager, Joshua, this was still not done the next day (today) at the time agreed upon (1 PM). Simple things like laundry are outrageously over-priced, such as $13 to wash one piece of underwear, whereas the cost to do this at Four Seasons Atlanta last week was $4. I get that Boston is more expensive, but not >300% more! I do not feel valued as a guest, and the service has fallen short of what I have experienced at other Four Seasons in Atlanta, Houston, Chicago, Minneapolis, and several other American cities. I conveyed all of this to Joshua yesterday, but somehow things did not improve, hence this posting. I wish this hotel the best, but readers should be aware that something is not hitting at the service level at least for some guests. The manager (Ava) did call me this afternoon, and we discussed this at length. I hope that this feedback will be helpful to them too. Update on day of departure: the management team did reach out and we settled this so that I left more satisfied with my stay. I really hope they will respond to this feedback and improve the overall experience.