Chic & Basic Velvet

Allie Z★★★★★★★★★★4.08 months ago

Great hotel in a convenient area with plenty of cafés and restaurants nearby. The metro is about a 10-minute walk, which makes getting around easy. The staff are friendly, and the bar/lounge area with self served coffee, tea, and water is a nice touch. The room was clean and comfortable, although the bathroom ventilation could be improved. Our only main issue was the soundproofing, as you can hear noise from neighboring rooms and the doors tend to slam quite loudly. Overall, we still enjoyed our stay.

rk rk★★★★★★★★★★1.05 months ago

Booked a 1 double bed room, gave me 2 single bed room. I went in the evening to remind and switch, and the front desk told me he can't help and to come back in the morning. Went in the morning and same story again. They kept gaslighting me too saying it's subject to availability but I paid more for a bigger bed. Common! no need to gaslight your customers like that. Edit: Wow, gaslighting never ends huh? I clearly showed you my reservation which said "Exterior Double Bed", it did not say "Double Bed or two Single Bed" or that it's subject to availability etc. I paid more for Exterior and I paid more for a Double Bed, I had an option to choose "Two single bed" for cheaper. Horrible service, stay away from this hotel. Those single beds are also really light and bad quality.

Jacko★★★★★★★★★★5.04 months ago

First time I stayed at hotel that provided new toothbrush, shaver kit and ear plugs. Could do with little freshen up but it was clean. Staff is superb. Location good. Restaurants nearby.

Kevin Schaufelberger★★★★★★★★★★4.05 months ago

In general we enjoyed our stay here. We stayed for 3 nights in December. Price wise good and a good location next to a supermarket, some restaurants, a shopping mall and the metro. However staff are not that tentative especially at the reception where i think they should greet people or ask if any assistance is required. The lady working at the buffet is very tentative though. Then there is the room: quite ok in terms of size and amenities though the door slams very loud and the walls are almost made of paper, in certain areas you can hear everything the neighbors say.

Alessia★★★★★★★★★★5.0a month ago

Highly recommended! The room and the hotel in general are clean, modern, and welcoming. The staff are very kind and helpful and the breakfast is also very good🌟